topic Re: Order 'stuck' in my account in Billing

Order 'stuck' in my account

Tomlan8 — Thu, 08 Feb 2024 10:15:42 GMT

Hi,

Since September last year an order has got stuck in my account. It means I can't order anything until it's cleared. I chatted to someone about it on 2nd Jan and they said they will escalate it but nothing has happened. I still have the chat transcript if you need it.

Tom

Re: Order 'stuck' in my account

Arne-TalkTalk — Thu, 08 Feb 2024 11:38:24 GMT

Hi Tomlan8

I will log this as a fault to the network team to clear the order.

Will let you know when the reply.

Re: Order 'stuck' in my account

Arne-TalkTalk — Thu, 15 Feb 2024 09:19:43 GMT

HI @Tomlan8

I can confirm that the stuck order has now been removed.

Sorry it took so long.