topic Re: Moved Abroad, Talk continue to charge me in Billing

Moved Abroad, Talk continue to charge me

sindoverseas — Thu, 08 Feb 2024 10:35:16 GMT

Hi, hope you can help me.

I cancelled my home broadband account with talk talk in Dec before moving abroad. I cleared all dues in Dec 2023 but still got an email asking for a final payment and seemed to be charged for the router that was returned!. I'm not able to login to my account from abroad and have no way to contact them. I want to dispute the amount and if nothing works, happy to pay even, just want to be done with this! Can you pls help?

Re: Moved Abroad, Talk continue to charge me

martswain — Thu, 08 Feb 2024 11:48:39 GMT

You can easily log in using a free VPN, I use Windscribe.

Re: Moved Abroad, Talk continue to charge me

Gliwmaeden2 — Thu, 08 Feb 2024 11:56:09 GMT

Did you keep a certificate of posting for returning the router, @sindoverseas?

That helps track its progress.

@Arne-TalkTalk should be able to help.

Re: Moved Abroad, Talk continue to charge me

sindoverseas — Thu, 08 Feb 2024 12:07:50 GMT

yep! I have the tracking receipt too! Happy to share if any of the staff members can respond before it's too late!

Re: Moved Abroad, Talk continue to charge me

Arne-TalkTalk — Thu, 08 Feb 2024 12:07:52 GMT

Hi @sindoverseas

It looks like another bill was being prepared as the cease was completing, so they overlapped. Its not a charge for equipment.

This has been cleared and the account is now fully disconnected.

Your will receive 1 more notification for your final zero balance bill at the end of this month.

Sorry for any confusion.

Re: Moved Abroad, Talk continue to charge me

sindoverseas — Thu, 08 Feb 2024 12:10:17 GMT

oh that's amazing! Is my account fully closed and no dues pending? I'll look forward to seeing a confirmation!

Ps: should I expect a refund for the returned router?

Re: Moved Abroad, Talk continue to charge me

Arne-TalkTalk — Thu, 08 Feb 2024 12:41:07 GMT

You didn't actually pay or have been charged for the router so there is no refunds owed.