topic Re: contract in Billing

contract

Briede — Fri, 19 Jan 2024 11:36:39 GMT

I sent you a message on December 1 that we are leaving the UK, no response from you, then every week I try to send an e-mail, nothing goes through, I tried to log in to the account. I can't do it either by e-mail or by phone, some kind of mystery, I get an invoice, pay I can't, because I can't log in, I already reported on Dec. 1 that we are leaving on Dec. 26, my account no.** REMOVED**

R.Briede

Re: contract

Gliwmaeden2 — Fri, 19 Jan 2024 12:02:12 GMT

Cancellations can only be processed by phoning 03451 720088, @Briede, or using the snail mail address in Ts&Cs (linked at the foot of the page).

An email would not be processed for this purpose.

Talktalk requires 30 days' notice, so billing will include the full period and any excess days refunded on a subsequent bill.

Equipment also usually needs to be returned or you risk a £50 fine.

You can pay by bank transfer, without logging into My Account. Your My Account number is used for reference and shows in every billing notification.

See Ways to Pay, in the forum search engine.

Re: contract

Arne-TalkTalk — Fri, 19 Jan 2024 14:03:43 GMT

Hi Briede

There is no cancellation order on the account, You will need to call the loyalty team on 03451720088 The will be able to see what options are available

Sorry for any inconvenience caused

Re: contract

Briede — Sun, 11 Feb 2024 12:19:18 GMT

the specified phone number does not recognize my phone and I cannot contact you

Rita

Help me ,please

Re: contract

Gliwmaeden2 — Sun, 11 Feb 2024 13:29:56 GMT

This cannot be processed via the forum.

It will take a phone call, and the number is correct. Eventually you should get a reply, calling from any phone.