topic Cannot turn off my unlimited calls boost in Billing

Cannot turn off my unlimited calls boost

Paddington1blue — Fri, 16 Feb 2024 22:34:22 GMT

I cannot turn off my ‘unlimited calls boost’ but I no longer want it. Please could you turn it off for me as it is too expensive now. Thank you.

Re: Cannot turn off my unlimited calls boost

ferguson — Fri, 16 Feb 2024 22:44:55 GMT

Are you unable to access the Boost feature via My Account? If not, the support team can help, but bear in mind that they won't be back online until Monday.

Re: Cannot turn off my unlimited calls boost

Paddington1blue — Fri, 16 Feb 2024 23:04:44 GMT

Thank you Ferguson. I can get to the ‘manage my boosts’ page on my account but it does not give an option to stop the unlimited calls boost. The landing page for this section looks as if there is a fault with the format on screen so I will try again on Monday as you suggest. Thank you again for your reply..it is much appreciated.

Re: Cannot turn off my unlimited calls boost

ferguson — Fri, 16 Feb 2024 23:51:02 GMT

This is a long-standing and annoying flaw with My Account. No need to "try again," the support team will pick this up next week and sort it. I have moved this to the Billing section as it is not a Home Phone issue as such.

Re: Cannot turn off my unlimited calls boost

Paddington1blue — Sat, 17 Feb 2024 00:29:24 GMT

Thank you very much for your help ..that is really kind of you! 😊

Re: Cannot turn off my unlimited calls boost

Arne-TalkTalk — Tue, 20 Feb 2024 14:20:00 GMT

I will remove this for you, Apologies for the inconvenience

Re: Cannot turn off my unlimited calls boost

Paddington1blue — Tue, 20 Feb 2024 20:06:06 GMT

Hello Arnie. Thank you very much for resolving this issue..much appreciated.