https://community.talktalk.co.uk/t5/Billing/Account-Credit/m-p/3023538#M330349 <P>Hi StevH</P> <P>&nbsp;</P> <P>I have the Auto compensation team to look into this,</P> <P>&nbsp;</P> <P>Once the investigation is complete you will receive an SMS/Email.</P> <P>&nbsp;</P> <P>Regards</P> Mon, 19 Feb 2024 12:43:52 GMT Arne-TalkTalk 2024-02-19T12:43:52Z https://community.talktalk.co.uk/t5/Billing/Account-Credit/m-p/3023495#M330348 <P>I was supposed to receive an account credit as compensation for the time without service at the start of my contract, but I am yet to receive it. It has been more than the 30 days I was told it could take. How long should this take to come in?</P><P>&nbsp;</P><P>I have been trying to use the online chat to speak to someone regarding this however when I am actually able to get the chat to open properly, I don't get a response (I've tried 6/7+ times now!) and I don't have the time at the moment to wait to get through to the right person on the phone again.</P> Mon, 19 Feb 2024 11:09:23 GMT https://community.talktalk.co.uk/t5/Billing/Account-Credit/m-p/3023495#M330348 StevH 2024-02-19T11:09:23Z https://community.talktalk.co.uk/t5/Billing/Account-Credit/m-p/3023538#M330349 <P>Hi StevH</P> <P>&nbsp;</P> <P>I have the Auto compensation team to look into this,</P> <P>&nbsp;</P> <P>Once the investigation is complete you will receive an SMS/Email.</P> <P>&nbsp;</P> <P>Regards</P> Mon, 19 Feb 2024 12:43:52 GMT https://community.talktalk.co.uk/t5/Billing/Account-Credit/m-p/3023538#M330349 Arne-TalkTalk 2024-02-19T12:43:52Z https://community.talktalk.co.uk/t5/Billing/Account-Credit/m-p/3023539#M330350 <P>Thank you very much</P> Mon, 19 Feb 2024 12:48:09 GMT https://community.talktalk.co.uk/t5/Billing/Account-Credit/m-p/3023539#M330350 StevH 2024-02-19T12:48:09Z