topic Re: Giftcloud £25 voucher City Fibre upgrade in Billing

Giftcloud £25 voucher City Fibre upgrade

centurion1 — Thu, 25 Jan 2024 13:49:52 GMT

Hello,

Its been over 45 days since I had my upgraded fibre installed and just wondered who I contact about this voucher that was promised for the "inconvenience" of having the fibre upgraded.

Is it City Fibre or Talk Talk?

Re: Giftcloud £25 voucher City Fibre upgrade

Arne-TalkTalk — Fri, 26 Jan 2024 14:37:20 GMT

i will send your details to the team who issue the vouchers

Re: Giftcloud £25 voucher City Fibre upgrade

centurion1 — Fri, 26 Jan 2024 14:56:43 GMT

Many thanks Arne, much appreciated 👍

Re: Giftcloud £25 voucher City Fibre upgrade

centurion1 — Wed, 21 Feb 2024 21:06:24 GMT

Hello Arne, was there any response from them?

Re: Giftcloud £25 voucher City Fibre upgrade

Arne-TalkTalk — Fri, 08 Mar 2024 12:58:05 GMT

Have you checked your spam/ junk mail folders?

Re: Giftcloud £25 voucher City Fibre upgrade

centurion1 — Fri, 08 Mar 2024 16:00:17 GMT

@Arne-TalkTalk wrote:
Have you checked your spam/ junk mail folders?

Arne, I've sorted. I spoke to the CS team direct explained and they credited my account £25 of which I've now requested a refund and got in my bank. Case can now be closed.

Re: Giftcloud £25 voucher City Fibre upgrade

Arne-TalkTalk — Mon, 11 Mar 2024 14:20:28 GMT

Thanks for the update.

Re: Giftcloud £25 voucher City Fibre upgrade

Mainline44 — Sat, 23 Mar 2024 14:30:08 GMT

My 45 days have just passed and I've not received anything from giftcloud

Re: Giftcloud £25 voucher City Fibre upgrade

Gliwmaeden2 — Sat, 23 Mar 2024 14:37:56 GMT

Please create your own thread for this, @Mainline44. It must not get muddled up in another customer's topic.

Please return to the billing message board and click on start a topic.

Staff will respond during the week.