topic Re: Trying to remove Supersafe add-on from my account in Billing

Trying to remove Supersafe add-on from my account

NikkiR — Fri, 23 Feb 2024 10:30:11 GMT

I have tried twice to remove the Supersafe add-on from my account, as I don't use it and want to save the £5 per month it is costing me. I get an email confirmation each time saying it is being removed, but it's still there and I still have to keep paying for it. How can I get rid of it?!

Re: Trying to remove Supersafe add-on from my account

Gliwmaeden2 — Fri, 23 Feb 2024 12:57:41 GMT

Call 03451 720088, @NikkiR, or use Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Trying to remove Supersafe add-on from my account

Arne-TalkTalk — Fri, 23 Feb 2024 13:42:54 GMT

Hi NikkiR

The supersafe boost has now been removed.

Sorry it took so long.

Re: Trying to remove Supersafe add-on from my account

kiwimayhem — Tue, 16 Jul 2024 09:26:35 GMT

I am in the same situation.

Multiple calls to customer service.

Solution is that they are UNABLE to deactivate service, therefore I have been credited £6 a month for the reminder of my contract.

Its utterly ridiculous. No surprise that talk talk is on the brink of collapse.

Re: Trying to remove Supersafe add-on from my account

Ady-TalkTalk — Wed, 17 Jul 2024 13:50:00 GMT

Hi kiwimayhem, please start a new topic in the billing section and my colleague will help you get this sorted.

Ady