Cancel upgrade

Kayte1 — Mon, 26 Feb 2024 00:20:56 GMT

I was looking at upgrades for my mum. I clicked on "upgrade now" because I wanted to see the prices. I didn't think it would just upgrade. Unfortunately, this has now been processed as an upgrade. As her contract doesn't end until July, there is a charge of £30. She doesn't actually want this upgrade. I can't find a way to cancel it. Could anyone please help? Thank you.

Re: Cancel upgrade

Gondola — Mon, 26 Feb 2024 00:41:54 GMT

There's usually a phone number displayed to call to cancel an unintentional upgrade. However, if you didn't take a note then call the normal contact number from Monday after 9am and ask for cancellations.

When to contact TalkTalk? - select and scroll to see contact availability times

Landline calls to Customer Services on 0345 172 0088 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.

Mobile calls to Customer Services on 0203 441 555. Text Relay Service is 18001 then 0345 172 0088.

topic Cancel upgrade in Billing

Cancel upgrade

Re: Cancel upgrade