topic Re: Cost Increase/ Bad Signal in Billing

Cost Increase/ Bad Signal

Mitchell3 — Wed, 28 Feb 2024 07:11:45 GMT

Hi,

I've just received an email about the incoming costs increase. Although I appreciate that costs have gone up for you, I think there also needs to be some understanding that costs have gone up for me too.

Our signal has never been great upstairs, which I have raised with your teams a couple of times over the years.

As a compromise to the increase costs put to me, I would like to ask if you could help me improve the signal for our house. Maybe something like a second Eero device would help?

If no compromise can be made, then we may have to look elsewhere as I'm sure we could find another service with fair costs and a decent signal throughout the whole house.

Kind regards,

REMOVED

Re: Cost Increase/ Bad Signal

Anonymous — Wed, 28 Feb 2024 07:13:48 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle