topic Re: No written confirmation of cancellation: in Billing

No written confirmation of cancellation:

adamharty — Sun, 03 Mar 2024 14:21:22 GMT

I cancelled my contract on Friday the 1st of March 2024 as I was writhing the cooling off period. This was completed by someone on the cancellation team known as Kuba. He confirmed that I will no longer be a talk talk customer and will not be charged. However,I have not received any email confirming it is cancelled and I’m nervous I will be charged for services I do not have and am not signed up for. Can I please get in writing confirmation that my contract is cancelled.

Re: No written confirmation of cancellation:

Gliwmaeden2 — Sun, 03 Mar 2024 14:24:44 GMT

I'll move this to the billing section for you, @adamharty.

Talktalk staff will reply during the week.

Re: No written confirmation of cancellation:

Arne-TalkTalk — Mon, 04 Mar 2024 11:37:29 GMT

Hi adamharty

I can confirm that the account is cancelled, and you will not be charged.

Regards