topic Our bill in Billing

Our bill

Jamiejvb — Mon, 04 Mar 2024 14:00:24 GMT

We renewed, as long time customers, in January. We spoke at length at getting the right package and was quoted £30 a month. Our bill is still showing £35 a month and we were told to call back in Feb, as it couldn't be changed. The emphasis was on us, rather than TalkTalk to sort this. What's the best way to sort this?

Re: Our bill

Gliwmaeden2 — Tue, 05 Mar 2024 14:51:18 GMT

@Jamiejvb, staff will respond during the week.

Re: Our bill

Arne-TalkTalk — Wed, 06 Mar 2024 14:09:17 GMT

Hi Jamiejvb

you will need to speak to the loyalty team with this, the offer on the account shows as £35 for Gfast 250.

Re: Our bill

Jamiejvb — Wed, 06 Mar 2024 14:53:07 GMT

When we renewed we were told the price would be £30 pounds as we essentially had given up TV and some phone add-ins. We have this in transcripts and signed up on the basis that the sales person at the end of the line gave true and valid information. We wish we hadn't renewed.

Re: Our bill

Arne-TalkTalk — Mon, 11 Mar 2024 14:52:44 GMT

I'm sorry that you feel that way.

Have you checked the contract summary in My Account, you will have been sent them to check before agreeing to the renewal.

Re: Our bill

Jamiejvb — Thu, 14 Mar 2024 12:45:19 GMT

Yes but it was stated our bill would be £30 on the transcript of the call. When we queried this on the email, stating £35, we were told not to worry and it would be fixed. That's not the case. Feel that we've been missold and tied in! We've been told "nothing you can do" and I'm aggrieved to say "we've been customers for a long time and feel that means nothing" but it's there in the call transcripts. Mislead!

Re: Our bill

Arne-TalkTalk — Thu, 14 Mar 2024 13:40:33 GMT

Can you PM me the transcript?