topic Charged for no internet supply in Billing

Charged for no internet supply

hanzakbar0021 — Mon, 04 Mar 2024 16:01:40 GMT

I have recently moved house and transferred my internet connection via Talk Talk as well.

The call to Talk Talk was made ton 13/02 and line from previous address was disconnected on 16/02.

On my new address; the line was not Live until 28/02.

With the above dates being considered; I have a bill generated on 16/02; which is applicable to

11 Feb 24 - 10 Mar 24 with Full Price. I have had no internet supply from talk talk from 16/02 - 27/02.

Are talk talk going to refund or balance payment in next bill?

P.S. wanted to raise question here rather than being on hold for ages..

Gliwmaeden2 — Mon, 04 Mar 2024 21:39:44 GMT

I'll move this to the billing section for you, @hanzakbar0021.

A previous bill cannot be altered.

Any adjustments may be applied as credits (check transaction history) or refunds showing on the subsequent bill, if they are due.

Arne-TalkTalk — Wed, 06 Mar 2024 14:11:28 GMT

Hi hanzakbar0021

Auto compensation can take upto 30 days to be applied after the fault is fixed.