topic Re: No quidco cashback or voucher in Billing

No quidco cashback or voucher

a_123 — Sun, 07 Jan 2024 21:18:19 GMT

I took out a Full Fibre 500 TalkTalk contract in July 2022. At the time there was a £75 reward voucher included and I also ordered through quidco who had £150 cashback for this contract.

The purchase didn't track through quidco so I raised a claim (eventually... after having issues finding out my order number as it wasn't even on my confirmation email). After a long wait it was declined because the order number didn't match one purchased through quidco.

Also I have not received any £75 voucher as advertised.

These incentives were the main reason I chose to purchase this contract above other options I was considering, so the fact that I have received neither is very disappointing to say the least.

Is there anyone that could look into this for me please?

Thank you

Re: No quidco cashback or voucher

ferguson — Sun, 07 Jan 2024 21:38:57 GMT

July 2022, that's a long while back? This has been flagged to the support team for you, I am sure they will help as best they can.

Re: No quidco cashback or voucher

a_123 — Mon, 08 Jan 2024 09:57:35 GMT

Thank you ferguson.

Yes, quidco took nearly a year to make a decision on my cashback claim, but I should have raised this here sooner. However, it shouldn't have needed any manual follow up claim or 'chasing up' in any case.

Kind regards

Re: No quidco cashback or voucher

Arne-TalkTalk — Tue, 09 Jan 2024 13:52:10 GMT

Hi a_123

I will chase up the voucher claim with the team responsible

Regards

Re: No quidco cashback or voucher

a_123 — Thu, 07 Mar 2024 17:47:27 GMT

I have not heard anything further. Could someone please look into this and provide me with an update?

Kind regards

Re: No quidco cashback or voucher

Gliwmaeden2 — Thu, 07 Mar 2024 18:43:56 GMT

Re-escalating this for you, @a_123.

Re: No quidco cashback or voucher

Arne-TalkTalk — Wed, 27 Mar 2024 13:44:41 GMT

ill escalate the cashback issue