topic Re: Contract ends soon in Billing

Contract ends soon

Paulefc — Fri, 08 Mar 2024 02:08:24 GMT

My contract with TalkTalk ends in June and I'm expecting to move home at some point this year. Obviously if I move before my contract runs out I'll have to pay the early exit fees if the service isn't available at my new address . But my question is , come June when my contract ends and I haven't moved will I just be put on a rolling one for each month ? Because I don't want to agree another contract until I've moved home. And will I have to get in touch with TalkTalk or will I be automatically put on to a monthly basis bill .

Thanks

Re: Contract ends soon

Gliwmaeden2 — Fri, 08 Mar 2024 07:15:08 GMT

If you do nothing, you will be moved automatically to the rolling monthly contract (though Talktalk will offer other options from around a month beforehand) @Paulefc.

Discounts will cease, so check also whether it's worth keeping boosts etc at that stage.

You'd need to give Talktalk 30 days' notice to cease the service when you are moving, if you are not taking up a service with them at your new home.

If a suitable service is available, use the home move team. In that scenario, it's worth having a new contract sooner, and taking out a new one when you move to avoid their £60 fee, and keep things cheaper overall.

I think that is the most economical approach, but I'll move this to the billing section for staff comment.

You posted in the Full Fibre section.

Re: Contract ends soon

Paulefc — Fri, 08 Mar 2024 09:20:18 GMT

Thank you for your in depth reply, you've been really helpful. You're a star ⭐

Re: Contract ends soon

Arne-TalkTalk — Fri, 08 Mar 2024 12:55:34 GMT

Hi Paulefc

Your contract will move to a 30 day rolling contract automatically but bare in mind any discounts you may have will end at the end of your contract, potentially increasing your monthly charges, if you do agree a new contract until you move you can move it to the new property via the homemove team.

Hope that helps.

Re: Contract ends soon

Paulefc — Fri, 08 Mar 2024 13:26:10 GMT

Thanks

Re: Contract ends soon

Arne-TalkTalk — Fri, 08 Mar 2024 13:37:59 GMT

No problem.