topic Auto-Compensation not received in Billing

Auto-Compensation not received

Michael1989 — Fri, 08 Mar 2024 18:09:31 GMT

Hello, can anyone help me, what should I do, I have not received service for over a month, I was told that I qualify for compensation, which will magically be granted 30 days after the problem is resolved, unfortunately this deadline has already expired and no compensation I got

Re: Auto-Compensation not received

Gliwmaeden2 — Fri, 08 Mar 2024 22:05:18 GMT

I think you would have had an email from them, so it probably does need chasing up, @Michael1989.

I'll move this to the billing section for staff to look into it for you.

They won't be back on the forum before Monday.

Re: Auto-Compensation not received

Arne-TalkTalk — Mon, 11 Mar 2024 12:16:14 GMT

Hi Michael1989

I have asked the Auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

Regards