topic Complaint in Billing

Complaint

Robbies — Sat, 09 Mar 2024 09:56:19 GMT

What’s happening with regards to my current complaint????
I am out of pocket and someone was supposed to contact me when the line was finally fixed which it was on Thursday last week

Re: Complaint

Gliwmaeden2 — Sat, 09 Mar 2024 11:12:11 GMT

Staff are not on here at weekends.

If you had a loss of service, automatic compensation applies as detailed here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

It takes around a month to process.

I'll move this to the billing section of the forum, as you say that the actual issue with your connection was resolved, @Robbies.

Re: Complaint

Arne-TalkTalk — Mon, 11 Mar 2024 13:06:47 GMT

Hi Robbies

There is a call booked for the 13th from a complaint manager around 10am.

The manager will discuss compensation at that time.

Regards