topic Re: leaving sooon and not had anything from talktalk about this yet in Billing

leaving sooon and not had anything from talktalk about this yet

jcampy — Tue, 12 Mar 2024 14:04:39 GMT

im due too move to youfibre service on the 21-03-2024 but as of yet ive not had anything from talktalk about this should i of not had a email stating to somebody is taking over the services on my line ny now?

Re: leaving sooon and not had anything from talktalk about this yet

Arne-TalkTalk — Tue, 12 Mar 2024 14:31:58 GMT

Hi jcampy

Call us 03451720088 and ask to speak to the full fibre team, If you have an order reference they will be able to find out what the status is.

Regards

Re: leaving sooon and not had anything from talktalk about this yet

jcampy — Wed, 13 Mar 2024 09:51:19 GMT

i do not have an order reference i am LEAVING talktalk and getting another provider

just concerned as to why i have not a single comunication from talktalk regarding this fact

Re: leaving sooon and not had anything from talktalk about this yet

Gliwmaeden2 — Wed, 13 Mar 2024 10:40:02 GMT

Switches to a Full Fibre service require YOU to contact Talktalk to get the cancellation process going, @jcampy.

It is not as straightforward as when keeping the copper phone line etc.

Ring 03451 720088.

Re: leaving sooon and not had anything from talktalk about this yet

Arne-TalkTalk — Wed, 13 Mar 2024 11:25:16 GMT

Apologies I mis-read your post, Transfers between FTTP services are not like FTTC lines were a request is received from the other provider, you will need to call us to advise of the cancellation on 03451720088

Re: leaving sooon and not had anything from talktalk about this yet

jcampy — Wed, 13 Mar 2024 11:47:15 GMT

so you would keep charging the customer for a service you are not proving? how the hell can that be legal

Re: leaving sooon and not had anything from talktalk about this yet

jcampy — Wed, 13 Mar 2024 11:50:45 GMT

ah another way for isp to tottal rip the end user off

charge them for a service they wont be providing as the new provider will be doing it

Re: leaving sooon and not had anything from talktalk about this yet

Arne-TalkTalk — Wed, 13 Mar 2024 12:21:37 GMT

If you dont tell us your leaving, how would we know to close down your billing account? As I posted the cancellation process is not the same as in the past.

Re: leaving sooon and not had anything from talktalk about this yet

jcampy — Wed, 13 Mar 2024 12:26:00 GMT

and if you dont tell the customer this how would they know?

the customer does not mind read

and when another isp takes over the service it would have to be removed froom the conection to talktalk network first so someboody must get the info but all sorted now after 25mind on hold and your phone staffs insisence on offering me a deal £9 a month more the youfibre offering seems they couldnt grasp why i still wanted to leave

have a nice day

Re: leaving sooon and not had anything from talktalk about this yet

Arne-TalkTalk — Wed, 13 Mar 2024 14:22:16 GMT

is the new service a data only service?