topic Re: 24 month contract wording in Billing

24 month contract wording

attuk — Fri, 15 Mar 2024 10:12:31 GMT

I renewed my fibre 65 package yesterday under a 24 month contract by speaking to the support team through chat.

I was told the price given would be fixed under April 2025.

The contract PDF I downloaded states "Please note there is a CPI rate of inflation 4.0% + 3.7% totalling a 7.7% price increase annually from April 2024" which is confusing.

I'm not sure why it mentions 2024 when the price is not due to increase until 2025.

Please can a member of staff confirm that the price will not change until April 2025?

Thank you.

Re: 24 month contract wording

Arne-TalkTalk — Fri, 15 Mar 2024 10:34:32 GMT

Hi attuk

We are aware of the mistake and are working to resolve it, in the next week.

Sorry for any confusion.

Re: 24 month contract wording

attuk — Fri, 15 Mar 2024 10:46:10 GMT

To rephrase the question,

can you confirm that the package price given during contract renewal is valid for at least 12 months, until april 2025?

i would be unhappy if the package price increased after only 1 month, between this month (when the contract was setup), march, and next month, april.

especially after the staff member promised it is the same price until april 2025.

Re: 24 month contract wording

Arne-TalkTalk — Fri, 15 Mar 2024 12:26:01 GMT

Hi attuk

I can confirm that you will not be impacted by the upcoming price rise the price, but will be impacted by the price rise in 2025.

Regards