topic Can’t access account and WiFi not accepting password in Billing

Can’t access account and WiFi not accepting password

RachaelTaylorEyre — Fri, 15 Mar 2024 20:37:40 GMT

I am unable to log into my account. I am trying to log in as I have been disconnected and it won’t accept the password.

obscured for customer security

Gondola — Fri, 15 Mar 2024 20:39:31 GMT

Have you called Customer Services about the disconnection?

Landline calls to Customer Services on 0345 172 0088 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.

Mobile calls to Customer Services on 0203 441 5550. Text Relay Service is 18001 then 0345 172 0088.

Gliwmaeden2 — Fri, 15 Mar 2024 20:51:47 GMT

@RachaelTaylorEyre, if you were disconnected because of problems with payment, check out the information on this page:

You'll see that there's a special phone number for making a direct payment - you don't have to go through My Account.

Phone lines for support are closed now. Open 9am - 6pm Saturday, not open Sunday. Chat is open both days.

Arne-TalkTalk — Tue, 19 Mar 2024 10:35:04 GMT

Hi RachaelTaylorEyre

Your My Account looks to be setup correctly.

Have you followed the forgotten password link to reset your password?