topic Re: Trying to cancel account in Billing

Trying to cancel account

keimcd — Mon, 18 Mar 2024 13:27:05 GMT

I used live chat to request a call from the retention team as I need to cancel my services. I requested they call me between 1-6pm, but they called me at 12pm when I was working. I have tried to phone the number 03451720088 but I cannot get through to anyone. When I enter my information and say I want to cancel, it says "Sorry, your call cannot be completed" and hangs up.

I would really like to get this cancelled today to start the 30 days.

Re: Trying to cancel account

Arne-TalkTalk — Tue, 19 Mar 2024 11:48:04 GMT

Hi keimcd

I can see that the cancellation has now been placed and is due to complete 18th April.

Sorry that you are leaving.

Re: Trying to cancel account

MrsGardner — Tue, 19 Mar 2024 12:01:09 GMT

HI, I've experienced the same, but finally managed to get through and think I have requested my account is cancelled but not overly confident... the call handler seemed more interested in trying to get me to stay with TalkTalk! They did however mention that I would have to return ALL my equipment or I would be charged. Other than a router which is at least 4 year old what do I need to return???

Re: Trying to cancel account

Arne-TalkTalk — Tue, 19 Mar 2024 12:11:48 GMT

Hi MrsGardner

The cancel is going through.

A returns bag will be sent to you, just return any routers we have sent you and we will recycle them.

Regards