topic Re: VAT receipt bill in Billing

VAT receipt bill

NG2024 — Sat, 02 Mar 2024 17:48:39 GMT

I am looking for my monthly bill to show the VAT amount, and TalkTalk's VAT registration number, as I need a VAT receipt for my work. I've previously been on a live chat on 3rd January and was assured that this would happen for my future monthly bills but the two bills I've had since that date still don't show the VAT registration and VAT amount.

Re: VAT receipt bill

ferguson — Sat, 02 Mar 2024 18:30:29 GMT

TalkTalk do not provide VAT receipts as a mater of routine because they are are a residential/domestic rather than business service.

Re: VAT receipt bill

fr8ys — Sat, 02 Mar 2024 21:02:14 GMT

To expand upon @ferguson comment as I understand it VAT is leviable by TalkTalk to their customers, as we are residential customers and not business customers.

Businesses should not be the primary account holder on residential lines so there is no need for them to show this

Business customers should use TalkTalk business where VAT receipts are issued.

If you are claiming expenses from your company then they should be able to accept your bill without VAT details.

Re: VAT receipt bill

Arne-TalkTalk — Mon, 04 Mar 2024 10:14:42 GMT

Hi NG2024

I have requested a VAT reprint for you.

Should be with you in few days.

Re: VAT receipt bill

Gliwmaeden2 — Mon, 04 Mar 2024 11:00:59 GMT

It's perfectly OK for customers to request a VAT itemisation in their bill:

The customer had asked for this previously, so the reprints are simply honouring the request that should have been put through already. Hopefully straightforward for you going forward, @NG2024.

Re: VAT receipt bill

NG2024 — Wed, 20 Mar 2024 13:30:22 GMT

Just to flag that I can't see a reprint in my account. I need this for each month in the future too so can this be set up ongoing too?

Re: VAT receipt bill

Arne-TalkTalk — Thu, 21 Mar 2024 10:49:09 GMT

You can only request a VAT invoices via Paper bill which is chargeable.

Re: VAT receipt bill

daveclark — Wed, 29 May 2024 10:50:41 GMT

Charging for a VAT invoice is totally unacceptable. Why can't the invoice show the VAT?

Re: VAT receipt bill

Gliwmaeden2 — Wed, 29 May 2024 12:21:32 GMT

For the reasons given above, @daveclark.

Working from home is far more commonplace nowadays, but the residential contracts still assume domestic use only. My Account bills don't carry this information for viewing/downloading online.

All paper bills carry a charge with Talktalk, so if you need that format, there is no workaround.

Re: VAT receipt bill

Arne-TalkTalk — Wed, 29 May 2024 12:39:53 GMT

We don't actually have to offer VAT invoices as we are a residential service and VAT is included in the package price, so VAT invoices have to be printed separately.

Re: VAT receipt bill

daveclark — Wed, 29 May 2024 12:42:31 GMT

All my domestive service and phone bills show the vat. Simply show the VAT whether its domestic or not, it cannot be hard to do, just do it. Working from home is nothing to do with it. Why have a different paper and online bill, why not just show the paper bill online to print.

Re: VAT receipt bill

daveclark — Wed, 29 May 2024 12:44:48 GMT

no one is saying you HAVE to offer a VAT invoice. The issue is most other service companies show the VAT. It cannot be hard to do, just do it.