topic Re: Continuing issues with recurring card payment. in Billing

Continuing issues with recurring card payment.

YorkiePigeon — Thu, 22 Feb 2024 16:32:51 GMT

Hello.

For months now my recurring card payment hasn't automatically been taken and I've received 'missed payment' emails.

- Card is active.

- Checked with bank, no blocks or attempted payments from TT.

- Re added the card to my profile and it says everything is fine.

3 out of 5 TT agents didn't know what a RCP was. They just said "Oh, sounds like you need to set up a direct debit so the money is taken automatically", ignoring my explanation that a RCP is also an automatic payment.

2 of the 5 agents said "It shows here the payment was ok".

Me "No, I had to log in and manually pay it".

TT "Oh, well, it all looks good now so it should automatically pay next time".

It's not fixed and this time I got the missed payment email more than a week after expected payment and I'm worried I'll receive some sort of charge.

Has anyone else had this issue resolved?

It's extremely stressful.

Re: Continuing issues with recurring card payment.

Arne-TalkTalk — Wed, 28 Feb 2024 11:59:08 GMT

Hi YorkiePigeon

Sorry that you are having problems, There is a known issue at the moment with some recurring card payments, it has been logged as a fault.

Our developers will work on this, as its our issue if any charges are generated for missed/late payments we will remove them.

Apologies for any inconvenience caused

Re: Continuing issues with recurring card payment.

Kerrylee123 — Fri, 22 Mar 2024 10:47:00 GMT

I HAVE HAD MONTHLY REJECTION CHARGES SINCE SEPTEMBER 2023, THERE IS NO ISSUE WITH MY BANK. TALK TALK ARE CHARGING ME A REJECTION FEE MONTHLY WHEN THEIR IS NO ISSUE ON MY SIDES.

Re: Continuing issues with recurring card payment.

Gliwmaeden2 — Fri, 22 Mar 2024 10:58:57 GMT

Best to return to the message board and click on start a topic, @Kerrylee123.

Then corrections can be correctly applied to your individual account and not get confused with anyone else's.

Re: Continuing issues with recurring card payment.

Kerrylee123 — Fri, 22 Mar 2024 18:09:03 GMT

Wheres my refund then? A full refund of all the charges made since September would be appreciated

Re: Continuing issues with recurring card payment.

ferguson — Fri, 22 Mar 2024 18:41:38 GMT

@Kerrylee123

As previously advised, start your own topic and the support team can look into this for you.

Re: Continuing issues with recurring card payment.

Kerrylee123 — Sat, 23 Mar 2024 11:19:10 GMT

I've tried to start this topic a number of times, unsuccessfully.

It just won't let me, unsure why???

Re: Continuing issues with recurring card payment.

Kerrylee123 — Sat, 23 Mar 2024 11:21:27 GMT

I have the same problem, but I'm unable to resolve this, and unable to start a individual topic.

Re: Continuing issues with recurring card payment.

Gliwmaeden2 — Sat, 23 Mar 2024 11:49:59 GMT

You need to go via the three lines menu top right which takes you to:

From "Help with your service" choose the Billing message board.

At the top of that you will see this, @Kerrylee123:

So you then click on the blue start a topic button. You have to select one of the labels below the message box to indicate relevance. (Selecting "other" is enough to get it to work. )

Then post in the normal way.

Staff will respond during the week.

Re: Continuing issues with recurring card payment.

Gliwmaeden2 — Sat, 23 Mar 2024 12:03:45 GMT

Closing this topic to new posts. I hope the above instructions will be useful for others needing to start a topic!

Re: Continuing issues with recurring card payment.

ferguson — Sat, 23 Mar 2024 12:30:16 GMT

@Kerrylee123

I have made a shortcut for you here.

Re: Continuing issues with recurring card payment.

Gliwmaeden2 — Sat, 23 Mar 2024 14:17:26 GMT

@ferguson, Kerrylee123 had succeeded in creating a new post after all, I discovered after posting my instructions, hence closing this to further posts.

However hopefully the instructions and your link will help anyone else wondering how to begin a new thread!

Re: Continuing issues with recurring card payment.

ferguson — Sat, 23 Mar 2024 14:21:32 GMT

@Gliwmaeden2

Ah, cool, I did have a quick look, but must have missed it, sorry.