topic Re: Payment rejection fees in Billing

Payment rejection fees

Kerrylee123 — Sat, 23 Mar 2024 11:26:06 GMT

since September 2023, I've been charge ,monthly, a payment rejection fee.

I'm not on any kind of contract with talktalk.

I've check with my bank and there is available funds in the account and no reason why the bank would reject payments.

Talktalk have confirmed its no issue on my behalf, so I'd like a full refund ASAP.

This is coursing me great distress, I'm disabled and vunrable, and live off minimum income, please sort this out!

Re: Payment rejection fees

Kerrylee123 — Sat, 23 Mar 2024 11:28:45 GMT

Having to start a topic on here to get this matter resolved is ridiculous.

Its talktalks system, automatically taking these over charges. I want a full refund as this has been happening since September 2023, and I want to be offered some compensation for these overcharging, its unfair and unacceptable

Re: Payment rejection fees

Gliwmaeden2 — Sat, 23 Mar 2024 12:01:04 GMT

Good to see that you managed to post the new topic, @Kerrylee123.

There are thousands of threads on the forum, and starting your own gives it a date and time stamp - I am sure that you don't want your issue to get lost in a muddle with other customers'.

You will receive a reply from staff during the week - not over the weekend. Posting further will now delay the progress of your thread in that queue for attention, so just hold out for their response.

Re: Payment rejection fees

Arne-TalkTalk — Mon, 25 Mar 2024 12:37:17 GMT

Hi Kerrylee123

On each of the payment rejections the reason given is "card expired", you then make a payment using a different card, This is why the charge is applied can you double check the payment method in My Account is correct.