topic Re: Full Fibre not gone live on live date in Billing

Full Fibre not gone live on live date

Baxtersmum83 — Thu, 21 Mar 2024 20:31:59 GMT

Signed up for Full Fibre 150, due to go live today but nothing yet. Eero 6 is showing a solid blue light but keeps saying it can't reach the internet. I've tried rebooting, switching it off for a while etc. Any other tricks I can try?

Re: Full Fibre not gone live on live date

ferguson — Thu, 21 Mar 2024 20:59:37 GMT

Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond, they can check what's going on.

Re: Full Fibre not gone live on live date

Chris-TalkTalk — Mon, 25 Mar 2024 07:20:05 GMT

Hi Baxtersmum83,

How are you getting on, is your service up and running now or are you still experiencing problems?

Chris

Re: Full Fibre not gone live on live date

Baxtersmum83 — Tue, 26 Mar 2024 16:33:22 GMT

It eventually did connect, but I requested a cancellation. This doesn't seem to have happened so although I've gone elsewhere, I've not received anything confirming the cancellation or how to return the equipment so I'm a bit stuck.

Re: Full Fibre not gone live on live date

ferguson — Tue, 26 Mar 2024 17:06:27 GMT

As you have now cancelled I will move this to the Billing section where it can be more appropriately followed up.

Re: Full Fibre not gone live on live date

Arne-TalkTalk — Wed, 27 Mar 2024 11:28:56 GMT

Hi Baxtersmum83

Sorry that you where having problems.

I have checked the account and there is no cancellation order on the account, unfortunately I cant process this so you will need to call us again on 03451720088 to request cancellation.

Apologies for any inconvenience.