topic Cancelled Service in Billing

Cancelled Service

SarF74 — Fri, 29 Mar 2024 08:47:49 GMT

Hi,

I cancelled my service with TalkTalk on the 6th of March with the last payment being on the 27th of March, with the "Final bill" or so I thought. Today I've received another bill for an entire month starting the 28th of March to the 27th of April. This bill will NOT be paid I'm no longer with or use the TalkTalk connection.

Still waiting for the "Final bill" which I thought was the payment due 27th March and return shipping for the router and TalkTalk TV BOX.

Thanks

Sarah

Re: Cancelled Service

Divsec — Fri, 29 Mar 2024 09:07:52 GMT

Hi @SarF74 your post has been escalated but with the holiday weekend you may not have a response till Tuesday.

Re: Cancelled Service

Arne-TalkTalk — Fri, 29 Mar 2024 12:29:52 GMT

Hi SarF74

We are still providing you a service until the 31st , your bills are produced on the 28th, so its an unfortunate overlap, the billing system will not take into account he cease and calculate an advanced month. I will ask the billing team to pick this up as the charge should be for 3 days.

Re: Cancelled Service

SarF74 — Tue, 02 Apr 2024 16:29:30 GMT

any updates?

Re: Cancelled Service

Arne-TalkTalk — Wed, 03 Apr 2024 12:15:57 GMT

Hi SarF74

The account is now disconnected and the outstanding balance is £3.33 due to be paid by direct debit on the 6th.

Regards