topic Re: Cashback in Billing

Cashback

geemain — Wed, 27 Mar 2024 11:55:54 GMT

Hi,

I signed up to talktalk via topcashback and was offered £150 cashback for this. Unfortunately the reference I have (S0 number) has been rejected and they have asked for an N7 or N8 type number. Any idea where I might be able to find this number?

Re: Cashback

Gliwmaeden2 — Wed, 27 Mar 2024 12:20:19 GMT

Moving this to the billing section, @geemain.

Re: Cashback

Arne-TalkTalk — Wed, 27 Mar 2024 13:50:54 GMT

Hi geemain

Future fibre accounts have an "S0 " reference ensure that you are not giving them a Letter "O" reference instead of a zero.

Re: Cashback

geemain — Wed, 27 Mar 2024 16:03:45 GMT

Hi Arne,

I copied and pasted it directly from the email confirmation.

Re: Cashback

Arne-TalkTalk — Thu, 28 Mar 2024 08:39:07 GMT

top cashback are aware that our sales references have changed.

Re: Cashback

geemain — Thu, 28 Mar 2024 08:54:27 GMT

Hi Arne,

Apparently they have received a reply saying that the transaction cannot be traced.

Re: Cashback

geemain — Thu, 28 Mar 2024 08:56:13 GMT

This is the reply they sent me.

.....

Thank you for letting us know, this is the same reference as is already on your claim however.

The network does need a certain format reference to be able to get this looked into further for you.

Anything beginning with 101/102 will be declined so we cannot try this, apologies.

Do you have anything beginning with N7 or N8?

....

Re: Cashback

geemain — Tue, 02 Apr 2024 10:40:29 GMT

This is the response I had from topcashback. Is there another reference I should be using?

Re: Cashback

geemain — Fri, 05 Apr 2024 11:55:54 GMT

Not had a response on this one yet. Does anyone know what reference I should be using?

Re: Cashback

geemain — Mon, 08 Apr 2024 14:35:13 GMT

@Arne-TalkTalk I don't suppose you can help any further on this can you?

Re: Cashback

Arne-TalkTalk — Thu, 25 Apr 2024 08:56:22 GMT

I will try and escalate this to TopCashback