topic Re: cancel talktalk tv in Billing

cancel talktalk tv

Dan39911 — Tue, 02 Apr 2024 09:32:45 GMT

i am unable to cancel talktalk tv as there is no option even though it clearly states that i can cancel at any time. i would like it removed as i no longer watch tv.

Re: cancel talktalk tv

Gliwmaeden2 — Tue, 02 Apr 2024 10:28:29 GMT

Just phone 03451 720088 or use Chat, @Dan39911.

It can't be done via My Account.

Re: cancel talktalk tv

Arne-TalkTalk — Tue, 02 Apr 2024 10:44:12 GMT

Hi @Danny0991

I have requested the TV service is removed from your account, and cleared the £5 off your recent bill.

Regards

Re: cancel talktalk tv

Dan39911 — Tue, 02 Apr 2024 10:51:50 GMT

Thank you,

I am just a bit confused as to why i could not do this from the my account page. It does give me the option to add/remove other addons but just not the TV.

Re: cancel talktalk tv

Arne-TalkTalk — Tue, 02 Apr 2024 11:59:50 GMT

Hi Danny0991

Unfortunately Its never been available in My Account.

The guidance I've been given is its not viewed as a standard boost.

We have raised this to the My Account team numerous times.

Sorry for the confusion.