topic Re: Wrong Address on Account in Billing

Wrong Address on Account

andreww — Mon, 25 Mar 2024 17:57:45 GMT

How do you get the address on your account changed as it is wrong? I have an upgrade next month and they will be going to the wrong address. I've previously tried to get this resolved by support but nobody as changed anything.

Re: Wrong Address on Account

Gliwmaeden2 — Mon, 25 Mar 2024 21:11:50 GMT

Staff can take a look. They are on here during the day Monday to Friday.

Put your full correct address details in Private Notes.

This can be found at the end of Personal Information. Go via your avatar/name; settings, drop down menu....SAVE CHANGES.

Re: Wrong Address on Account

Arne-TalkTalk — Tue, 26 Mar 2024 09:22:26 GMT

Hi @andreww

There are 2 addresses on your account, so can you add the correct address to the private notes section of your community profile.

Thank you

Re: Wrong Address on Account

andreww — Tue, 26 Mar 2024 11:09:57 GMT

Done

Re: Wrong Address on Account

Arne-TalkTalk — Tue, 26 Mar 2024 11:45:11 GMT

Thank you I will request it to be updated.

Re: Wrong Address on Account

andreww — Sat, 30 Mar 2024 19:31:06 GMT

Done

Re: Wrong Address on Account

Arne-TalkTalk — Wed, 03 Apr 2024 08:25:29 GMT

Hi @andreww

We have now completed the address change on your account, the bad news is we had to cancel the upgrade order, as the address couldn't be updated on an active order, So we will need you to contact us again to place the upgrade again with our loyalty team on 03451720088

Sorry for any inconvenience caused

Re: Wrong Address on Account

andreww — Mon, 08 Apr 2024 15:54:30 GMT

My account has been updated. Thanks for the help.

Re: Wrong Address on Account

Arne-TalkTalk — Tue, 09 Apr 2024 09:00:03 GMT

No problem.