topic Changed direct debit and got email payment didn't go through in Billing

Changed direct debit and got email payment didn't go through

Harry26 — Wed, 10 Apr 2024 17:10:35 GMT

Changed direct debit and got email payment didn't go through. Also I will be charged extra £12.50 admin fee for my next bill. How is that my fault? I paid with new card as soon as I got the email. Any way to waive the admin fee?

Re: Changed direct debit and got email payment didn't go through

Arne-TalkTalk — Thu, 11 Apr 2024 08:36:04 GMT

Hi @Harry26

I have checked your account.

You changed the direct debit on the day your bill was produced, unfortunately that didn't give enough time for it to activate , therefore when you payment was due there was no valid direct debit instruction, resulting in the failure and the charge.

Your next bill is due on the 28th , let me know when its produced and if there is a fee I can waive it.

Regards

Re: Changed direct debit and got email payment didn't go through

Harry26 — Tue, 16 Apr 2024 13:02:27 GMT

Thanks Arne, I'll keep a look out!