topic Re: Moving house in Billing

Moving house

Morgs70 — Mon, 15 Apr 2024 13:17:25 GMT

I vacated the property on the 15/03/2024. I haven't used your services since then so why do I need to pay?

Re: Moving house

Gliwmaeden2 — Mon, 15 Apr 2024 13:22:51 GMT

I'll move this to the billing section of the forum for you, @Morgs70.

But if you moved out, did you contact Talktalk with 30 days' notice?

You would have needed to phone them on 03451 720088.

The billing cycle continues the same, so you shouldn't cancel the direct debit till you receive a bill for £0.00. There may be a bill before that showing any refund for unused days in the cycle. You need to reclaim that via My Account.

Re: Moving house

Arne-TalkTalk — Mon, 15 Apr 2024 13:35:16 GMT

Hi Morgs70

Did you contact us to cancel the account?