topic Prepaid Mastercard in Billing

Prepaid Mastercard

Billorwill — Tue, 16 Apr 2024 05:20:12 GMT

I was promised a prepaid Mastercard when I didn’t leave talktalk - this hasn’t arrived. Is there an email to chase for this?

Gliwmaeden2 — Tue, 16 Apr 2024 08:50:57 GMT

I'll move this to the billing section, @Billorwill.

Staff reply during the day, Monday to Friday.

Arne-TalkTalk — Wed, 17 Apr 2024 10:20:31 GMT

Hi Billorwill

How much was the card for?

Billorwill — Wed, 17 Apr 2024 11:06:48 GMT

I believe it was 140 or 150

Arne-TalkTalk — Wed, 17 Apr 2024 12:30:51 GMT

Hi Billorwill

I have found the retention notes, its for £130 so I have escalated this for you.

Arne-TalkTalk — Mon, 22 Apr 2024 10:33:09 GMT

Hi Billorwill

Can you check your spam folders an email was sent today.

Thank you