https://community.talktalk.co.uk/t5/Billing/Charged-for-a-new-router/m-p/3036103#M331257 <P>This month my TalkTalk Wi-Fi Hub stopped working properly. After a lengthy series of support chats, with application of remote diagnostics, troubleshooting checks and attempted firmware upgrade, a support technician finally agreed the router was defective. He arranged for a new router to be sent to me, and told me I should return the faulty one or else I would be charged for it.</P><P>I duly received a replacement router and returned the faulty one. The new router worked fine, and my broadband and wi-fi services were quickly back to normal.</P><P>I've just noticed on my May bill I was charged £30.00 plus £9.95 delivery for the new router.</P><P>I was given no indication I would have to pay for the replacement, and I've always assumed the use of a (serviceable) router provided by TalkTalk is covered within the broadband package and monthly charge.</P><P>Surely this is a mistake, and I'm owed a refund?</P> Fri, 19 Apr 2024 13:19:25 GMT Lawright 2024-04-19T13:19:25Z https://community.talktalk.co.uk/t5/Billing/Charged-for-a-new-router/m-p/3036103#M331257 <P>This month my TalkTalk Wi-Fi Hub stopped working properly. After a lengthy series of support chats, with application of remote diagnostics, troubleshooting checks and attempted firmware upgrade, a support technician finally agreed the router was defective. He arranged for a new router to be sent to me, and told me I should return the faulty one or else I would be charged for it.</P><P>I duly received a replacement router and returned the faulty one. The new router worked fine, and my broadband and wi-fi services were quickly back to normal.</P><P>I've just noticed on my May bill I was charged £30.00 plus £9.95 delivery for the new router.</P><P>I was given no indication I would have to pay for the replacement, and I've always assumed the use of a (serviceable) router provided by TalkTalk is covered within the broadband package and monthly charge.</P><P>Surely this is a mistake, and I'm owed a refund?</P> Fri, 19 Apr 2024 13:19:25 GMT https://community.talktalk.co.uk/t5/Billing/Charged-for-a-new-router/m-p/3036103#M331257 Lawright 2024-04-19T13:19:25Z https://community.talktalk.co.uk/t5/Billing/Charged-for-a-new-router/m-p/3037125#M331337 <P>Hi Lawright</P> <P>&nbsp;</P> <P>I can see that the charge has been removed.&nbsp;</P> <P>&nbsp;</P> <P>Apologies for any inconvenience caused.&nbsp;</P> Wed, 24 Apr 2024 10:54:31 GMT https://community.talktalk.co.uk/t5/Billing/Charged-for-a-new-router/m-p/3037125#M331337 Arne-TalkTalk 2024-04-24T10:54:31Z