topic Increase to my bill in Billing

Increase to my bill

1Bonnygirl8 — Sun, 21 Apr 2024 19:18:11 GMT

When I renewed my contract last October, I was promised that my oayment would NOT increase for 2 years. I would like to know why you have reneged on this ?

Re: Increase to my bill

Gliwmaeden2 — Sun, 21 Apr 2024 21:21:42 GMT

Are you able to check confirmation/contract emails from that time?

If you simply agreed a fixed term it would be subject to the April price rise that is detailed in the Ts&Cs (linked at the foot of the page).

But if you agreed a slightly more expensive Fixed Price Plus, and it's not been set up correctly, then this needs sorting.

Staff reply during the day, Monday to Friday, @1Bonnygirl8.

Re: Increase to my bill

Arne-TalkTalk — Mon, 22 Apr 2024 09:12:20 GMT

HI 1Bonnygirl8

Only fixed price plus customers are not effected by price increases while in contract, Your account is not on fixed price plus, also you where effected by the price rise last year in April 2023.

We have communicated this to you via email 30 days before the increase.

Sorry if you didn't see this.