topic Re: voucher not materialising in Billing

voucher not materialising

silvergirl — Tue, 09 Apr 2024 19:09:05 GMT

In January I was upgraded to Full Fibre with Digital Voice and I was promised a £25 voucher after 45 days but nothing has arrived in my Inbox. As instructed by the small print I have made contact with Giftcloud but I have got nowhere - they have an "unusually high volume of mail" - could that be from other customers also asking why they don't have their vouchers?

Re: voucher not materialising

KeithFrench — Tue, 09 Apr 2024 21:15:12 GMT

Hi @silvergirl

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: voucher not materialising

silvergirl — Wed, 10 Apr 2024 08:44:00 GMT

Thank you Keith

Re: voucher not materialising

Arne-TalkTalk — Thu, 11 Apr 2024 14:09:30 GMT

Hi silvergirl

I have escalated this for you.

Keep an eye on your spam/junk mail folders next week.

Re: voucher not materialising

silvergirl — Fri, 12 Apr 2024 10:59:20 GMT

Thank you. I will wait with bated breath!

Re: voucher not materialising

Arne-TalkTalk — Wed, 17 Apr 2024 10:19:48 GMT

Hi silvergirl

Quick update we are just waiting for the new batch to be given to us, as soon as we have them I will let you know.

Re: voucher not materialising

Laulouhend — Sun, 21 Apr 2024 19:22:59 GMT

Hi I am the same, I had it installed 9 Feb and not received anything in junk mail. Contacted gift cloud and that has got me no where and gone cold... Can you advise?

Re: voucher not materialising

KeithFrench — Sun, 21 Apr 2024 20:59:29 GMT

Hi @Laulouhend

Do you have your own thread for this? If not, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

Re: voucher not materialising

Arne-TalkTalk — Mon, 22 Apr 2024 10:37:31 GMT

Hi @silvergirl

I have sent you a PM

Thank you

Re: voucher not materialising

silvergirl — Mon, 22 Apr 2024 13:49:45 GMT

Many thanks

Re: voucher not materialising

Arne-TalkTalk — Wed, 24 Apr 2024 07:30:40 GMT

No problem.

Re: voucher not materialising

silvergirl — Fri, 26 Apr 2024 19:06:51 GMT

Unfortunately I am now having problems with the voucher. I chose what I wanted to buy and went to my Amazon basket and entered the voucher code but nothing happened. I tried using the link to Amazon from the instructions that came with the voucher but it said it couldn't go to that page in Amazon. I then tried going to the gift voucher section in my Amazon account and adding the code there but all I got was a message to say that the voucher had already been redeemed! As per the message I contacted Amazon Customer Services and the person I spoke to tried to add it but had the same result and she told me to contact you because she can not tell when it was redeemed or what was purchased with it. Please can you help?

Re: voucher not materialising

Gliwmaeden2 — Fri, 26 Apr 2024 19:15:33 GMT

Those vouchers do need to be put in the gift voucher bit of Amazon first, @silvergirl, and then when you are paying for something and choose to use it, the appropriate amount is applied.

You can even buy something more expensive, use the whole voucher up and pay the remainder from your usual card. The important thing is to have it processed in Amazon's gift voucher area first.

Staff will be back after the weekend to advise further.

Re: voucher not materialising

silvergirl — Fri, 26 Apr 2024 19:48:25 GMT

Thank you for replying but I hope someone will be able help me. I know how it should work but the point is Amazon would not let me add it to my account because they say it has already been redeemed - but not by me!

Re: voucher not materialising

Gliwmaeden2 — Fri, 26 Apr 2024 20:51:16 GMT

There will be a bit of a wait, @silvergirl, as staff are not on here at weekends.

Very occasionally there have been faulty vouchers.

But be very careful to follow the correct redemption steps with Amazon nevertheless.

Look out for a staff response during the week. The rest of us are not qualified to sort this.

Re: voucher not materialising

silvergirl — Mon, 29 Apr 2024 07:20:15 GMT

Thanks. Hopefully someone will help me soon.

Re: voucher not materialising

Arne-TalkTalk — Mon, 29 Apr 2024 13:20:53 GMT

Hi silvergirl

When you clicked on the link I sent you, did it let you request the code via Email or SMS ?

Re: voucher not materialising

silvergirl — Mon, 29 Apr 2024 15:20:30 GMT

It opened up a picture of an Amazon gift card with the option to download it or redeem it. I opted to download it while I chose what I wanted to purchase.