topic Re: TRYING TO REMOVE SUPERSAFE FROM ACCOUNT in Billing

TRYING TO REMOVE SUPERSAFE FROM ACCOUNT

ToonArmy2 — Mon, 22 Apr 2024 10:05:01 GMT

I've tried twice to removed this add-on from my account and recived confirmation emails it was removed, but when i get my bill its still charging me for this feature i dont use.

Can anyone help me remove this add-on thanks!

Re: TRYING TO REMOVE SUPERSAFE FROM ACCOUNT

Arne-TalkTalk — Mon, 22 Apr 2024 12:32:43 GMT

Hi ToonArmy2

Log into My Account, If you use the menu on the top right , select Packages and services, scroll down to My Services then manage super safe boost in My Account you can remove it.

Hope that helps

Re: TRYING TO REMOVE SUPERSAFE FROM ACCOUNT

ToonArmy2 — Mon, 22 Apr 2024 12:45:39 GMT

I have done that... twice now. once in Feb and again in March, I still have the emails confirming its being removed.

then the following month im billed for it again.

Also now when i goto the Services page under my settings it just gives me an error page "This site can't be reached"

Re: TRYING TO REMOVE SUPERSAFE FROM ACCOUNT

Arne-TalkTalk — Mon, 22 Apr 2024 13:02:35 GMT

Ok ill remove it for you, and refund the last 2 months Out of interest what browser are you using ?

Re: TRYING TO REMOVE SUPERSAFE FROM ACCOUNT

ToonArmy2 — Mon, 22 Apr 2024 13:16:03 GMT

Thanks!

I use Google Chrome, I've had a few errors on the TalkTalk website like it not loading what Package im on for over a year (that seems to have fixed itself though) and when i click My Services i get this error.

Re: TRYING TO REMOVE SUPERSAFE FROM ACCOUNT

Arne-TalkTalk — Mon, 22 Apr 2024 13:19:21 GMT

I think its a system glitch as you have kept the landline service which is causing My Account to error , I understand that this is a known issue which is being worked on.