topic Re: Unsure if on new contract in Billing

Unsure if on new contract

DarrenJMEngland — Mon, 22 Apr 2024 11:59:27 GMT

Replied to email to select 65 for another 2 years, contract summary ends 15th April 2024.

No email notification to confirm new contract, no passwords or other verification requested on application.

How can I know if on offer?

Re: Unsure if on new contract

Gliwmaeden2 — Mon, 22 Apr 2024 12:25:18 GMT

You should have received an email confirmation and contract documents, @DarrenJMEngland.

Moving this to the billing section for you.

Re: Unsure if on new contract

Arne-TalkTalk — Mon, 22 Apr 2024 13:31:29 GMT

Hi DarrenJMEngland

I can confirm the account was renewed, but you should have received at least 2 emails with the autosign documents, have you checked your spam/junk mail folders?

Re: Unsure if on new contract

DarrenJMEngland — Mon, 22 Apr 2024 13:39:15 GMT

Yes I especially check my spam folder when I'm expecting an email, like in this instance, didn't receive them. I have called talktalk and they have confirmed I am on the new contract.

I consider the matter resolved, however my advice for the future, is that if talktalk offer a link to a customer which has something to do with their account (renewal, upgrade offer etc.) then there should be a secured by password gateway, wherein the customer can complete this. Then the customer can be sure that they have done it.

Re: Unsure if on new contract

Arne-TalkTalk — Mon, 22 Apr 2024 14:59:03 GMT

Thank you for your feedback I will pass this on. Did the link make you access My Account?

Re: Unsure if on new contract

DarrenJMEngland — Mon, 22 Apr 2024 15:02:17 GMT

no.

Re: Unsure if on new contract

Arne-TalkTalk — Wed, 24 Apr 2024 11:21:27 GMT

Ok thank you.