topic Re: Equipment Return in Billing

Equipment Return

rickey — Mon, 22 Apr 2024 17:12:05 GMT

Hi, I have recently left TalkTalk for local full fibre. I have received the returns bag and now I am wondering exactly what TalkTalk wants me to specifically return to avoid the £50 fine. Over the years I have had a couple YouView boxes and various routers together with associated wires. What I need is a list of devices with serial numbers that I definitely need to return. I understand that I can return everything but I would like to know that I have the actual required items.

Thanks

Re: Equipment Return

ferguson — Mon, 22 Apr 2024 17:59:37 GMT

It will probably be your most recent equipment. Does the return label not specify the serial number/s in question?

Re: Equipment Return

rickey — Mon, 22 Apr 2024 18:53:30 GMT

No details what so ever, just a bag and a Royal Mail stick on label. I found another post where this question was asked and @Arne-TalkTalk replied with the serial numbers required.

https://community.talktalk.co.uk/t5/Billing/Equipment-return/td-p/3001900

Re: Equipment Return

ferguson — Mon, 22 Apr 2024 19:00:58 GMT

OK, let's wait for Arne to pick this up.

Re: Equipment Return

Arne-TalkTalk — Tue, 23 Apr 2024 11:44:43 GMT

Hi rickey

It will be the most recent equipment, which was the Wifi Hub.

Thank you.

Re: Equipment Return

rickey — Tue, 23 Apr 2024 17:07:30 GMT

I assume that's just the Sagemcom FAST 5364 and Huawei DG8041W then, they are ones I have been using since I had fibre to the cabinet. Is there anyway to know what serial numbers are registered by TalkTalk? I note that last year you seem to have had that information

Serial Numbers

Re: Equipment Return

Arne-TalkTalk — Thu, 25 Apr 2024 11:41:34 GMT

Hi rickey

I cant find the full serial number it start 2153035991, its the router sent to you in 2021.

Regards