topic Re: Charged for missed engineer appointment in Billing

Charged for missed engineer appointment

laram — Mon, 22 Apr 2024 15:14:07 GMT

I just received my bill for this month and I appear to being charged for a missed engineer visit, which if I remember correctly did not occur, I had at least once instance of an engineer straight up not showing up despite me waiting in all day and them rebooking the time on the day. I can only assume its related to this thread and the engineer callout from it. I had brought this up over messages with other people before and I was assured I would not be getting charged for the engineer not showing up previously, so why am I now being charged?

Re: Intermittant Connection, Having to Reset Constantly, Slow, Poor Stability

Gliwmaeden2 — Mon, 22 Apr 2024 15:10:25 GMT

I'll move this to the billing section to check - you had issues requiring engineer visits much more recently than this, @laram.

Staff should be able to see what date the charge applies to etc.

Re: Charged for missed engineer appointment

laram — Mon, 22 Apr 2024 15:45:45 GMT

I just got off the phone after about an hour and a half and have managed to get the charge removed, I didn't realise you'd made this thread for me while I was on the call, thank you for trying to help but I've managed to get it sorted out now, that was very kind of you.

Re: Charged for missed engineer appointment

Arne-TalkTalk — Tue, 23 Apr 2024 08:33:52 GMT

Thanks for the update.