topic Re: Strange emails about contract in Billing

Strange emails about contract

KeithFrench — Thu, 25 Apr 2024 08:32:45 GMT

Hi Arne,

Yesterday I started to get some strange emails from TalkTalk.

The first "Keith We've made the changes that you asked for" - I hadn't asked for anything, but in the body it mentioned the April price rises, but my contract is a fixed price one, when I last took it out on 18/04/2023.

The second "Keith, your full fibre is live", - I was upgraded to Full Fibre on 30/10/2023.

My contract end date is 18/04/2025

My gut reaction is just to ignore them, but please can you confirm if anything has triggered these emails?

Re: Strange emails about contract

Arne-TalkTalk — Thu, 25 Apr 2024 08:58:03 GMT

Hi Keith

Very strange , Lett me have a look.

Re: Strange emails about contract

Arne-TalkTalk — Thu, 25 Apr 2024 09:04:08 GMT

They appear to have been generated when Debbie has ordered a returns bag.

I can confirm that you are on fixed price.

Re: Strange emails about contract

KeithFrench — Thu, 25 Apr 2024 09:32:13 GMT

Well, that is weird. However, thanks very much, I'll just delete them in that case.

Re: Strange emails about contract

Arne-TalkTalk — Thu, 25 Apr 2024 10:01:21 GMT

im going to try to get some more examples and flag this as its going to cause some issues.