topic Re: told my talk talk contract ending but not requested it in Billing

told my talk talk contract ending but not requested it

pbtalk99 — Fri, 26 Apr 2024 12:48:11 GMT

had email from talktalk saying 'sorry to see you go' and saying contract was being ended but I HAVE NOT MADE ANY REQUEST TO END IT AND DO NOT WANT IT TO BE ENDED. i AM OUT OF THE COUNTRY AND CANNOT PHONE TALKTALK AND LIVE CDHAT DOES NOT SEEM TO BE WORKING. i WILL NOT BE BACK IN COUNTRY AND ABLE TO PHONE BEFERE PROPOSED CONtract end date . need working chat or email address to stop this.

Re: told my talk talk contract ending but not requested it

Gliwmaeden2 — Fri, 26 Apr 2024 15:05:52 GMT

What end date did they state, @pbtalk99?

Staff won't be back on here before Monday.

Re: told my talk talk contract ending but not requested it

pbtalk99 — Fri, 26 Apr 2024 22:48:22 GMT

End date not for a few weeks but it is before I am back in UK and have access to my talk talk phone also a 0345 contact number no use outside UK. even if I had enough mobile credit for long call from Japan. Can't find any other working contact method

Re: told my talk talk contract ending but not requested it

Gliwmaeden2 — Sat, 27 Apr 2024 03:01:11 GMT

There is an overseas number listed on this page, @pbtalk99 (though 0345 etc should work with the usual 44 and dropping the 0):

https://myaccountholding.talktalk.co.uk/,

However that page is several years old and the opening hours are not currently correct:

Chat should work in the usual way.

There's a link to it on this page. You'll need to calculate when they are actually LIVE rather than a bot etc. Details of current opening hours are listed near the bottom of the page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

There isn't a contact email address to use.

Some of the contact problems will be showing if you try and reach Talktalk while they are doing overnight work. For example, this weekend:

You can keep track of that from Service Status Dashboard:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: told my talk talk contract ending but not requested it

Arne-TalkTalk — Tue, 30 Apr 2024 08:41:20 GMT

Hi @pbtalk99

The order has come from Sky , is there anyone at the property who could have placed the order?

Re: told my talk talk contract ending but not requested it

pbtalk99 — Tue, 30 Apr 2024 09:50:14 GMT

Noone else at property and i definately did not contact any alternative supplier

Re: told my talk talk contract ending but not requested it

Arne-TalkTalk — Tue, 30 Apr 2024 10:09:11 GMT

Ok, I will contact our provisioning team to see if they can stop the order.

Re: told my talk talk contract ending but not requested it

pbtalk99 — Tue, 30 Apr 2024 11:01:11 GMT

Thank you. Communication is difficulty as at present am at sea off Japan with limited mobile cover, 8 hour time difference, and not back in UK until after proposed cancellation date.

Re: told my talk talk contract ending but not requested it

Arne-TalkTalk — Thu, 02 May 2024 10:47:36 GMT

Hi @pbtalk99

The transfer order has been stopped.

Re: told my talk talk contract ending but not requested it

pbtalk99 — Tue, 14 May 2024 16:33:36 GMT

The unrequested transfer that you managed to get stopped has been restarted. As before no request from me.

Presume whoever originally wanted it still does and Sky/Talktalk are still tagging request to the wrong account (mine). Any chance of stopping this again. We are still away and still with same problems of communicating, back in UK later this week.

Re: told my talk talk contract ending but not requested it

pbtalk99 — Tue, 14 May 2024 16:37:44 GMT

Correction. back later next week .

Re: told my talk talk contract ending but not requested it

Arne-TalkTalk — Wed, 15 May 2024 11:09:13 GMT

It looks like someone keeps giving your landline number to Sky thinking its theirs, ill contact the network team again.

Re: told my talk talk contract ending but not requested it

pbtalk99 — Wed, 15 May 2024 16:12:33 GMT

Thanks

I know in the past Openreach have several times sent engineers to another house in the area that has the same name as ours by mistake as they have not checked the full address, street or postcode.

Re: told my talk talk contract ending but not requested it

Arne-TalkTalk — Thu, 16 May 2024 11:26:26 GMT

Is your landline number essential? we can renumber your line which would stop this.

Re: told my talk talk contract ending but not requested it

pbtalk99 — Fri, 17 May 2024 06:01:00 GMT

Yes it is essential.

After providing it to everyone as the main or only point of contact over the last 12 years it would be difficult to notify everyone of a new number.

I don't understand why Talktalk and the other provider can''t get enough information from and about the requestor to be able to find out who they are and thus what number should be transferred. Presumably there is not another person with the same name and living at the same address as me.

Re: told my talk talk contract ending but not requested it

Arne-TalkTalk — Fri, 17 May 2024 08:23:09 GMT

Unfortunately the way the industry works its a gaining provider led transfer process, and all that is required is a landline number, even though you have had the number with us for a while someone is giving sky the wrong number.

Re: told my talk talk contract ending but not requested it

pbtalk99 — Mon, 20 May 2024 10:05:49 GMT

Have we got confirmation that the second transfer attempt has been cancelled yet? As my account still has the message that the cancellation request is being processed and my package will be cancelled on Thursday.

I am now back in the country and can be contacted on my landline.

Had a letter dated 14/5/24 from TalkTalk saying a customer of another provider is moving to my address and taking over my phone and broadband on the 23rd May. This is nonsense I would now if someone was moving in to my house.

Re: told my talk talk contract ending but not requested it

Arne-TalkTalk — Mon, 20 May 2024 12:02:51 GMT

The request was made to stop any transfer.. I will chase this up.

Re: told my talk talk contract ending but not requested it

pbtalk99 — Tue, 21 May 2024 10:02:14 GMT

This gets worse. We have got another letter (also dated 14/5/24) from TalkTalk saying our TalkTalk service is being transferred somewhere else on 28th May. Help sort this out please.....

Any update on your request to stop the cancelation due in 2 days time?

Would it help or just complicate things if I phoned TalkTalk on the the 0345 172 0047 number, (and is this the best number as I have 3 numbers from different communications).

Re: told my talk talk contract ending but not requested it

Arne-TalkTalk — Tue, 21 May 2024 11:17:44 GMT

Hi pbtalk99

I have had confirmation that the order has been stopped.

Sorry for the delay.