topic Incorrect Billing - Supersafe Boost in Billing

Incorrect Billing - Supersafe Boost

MajorBash67 — Sun, 28 Apr 2024 11:07:46 GMT

Good Afternoon,

I just received my latest TalkTalk bill, incorrectly charging for Supersafe Boost at £6.00 plus another charge for a 'reversal fee'. I did receive an email last month as I am coming to the end of my contract and the Supersafe Boost was going to be now chargeable. However, I immediately cancelled the boost and received an email confirming this. Also when I logged in to the account website last week and today, that boost shows as 'pending' and no further changes can be made. When can I expect a refund for overcharging me?

MajorBash67

Re: Incorrect Billing - Supersafe Boost

Gliwmaeden2 — Sun, 28 Apr 2024 14:30:18 GMT

Moving this thread to the billing section for you, @MajorBash67.

Re: Incorrect Billing - Supersafe Boost

Arne-TalkTalk — Mon, 29 Apr 2024 10:34:46 GMT

Hi MajorBash67

I have requested the boost is removed and a credit is applied.

Regards

Re: Incorrect Billing - Supersafe Boost

MajorBash67 — Wed, 01 May 2024 11:27:54 GMT

Thank you kindly

Re: Incorrect Billing - Supersafe Boost

MajorBash67 — Wed, 01 May 2024 11:29:37 GMT

Thank you kindly

Re: Incorrect Billing - Supersafe Boost

Arne-TalkTalk — Thu, 02 May 2024 07:57:04 GMT

Happy to help