Refund of £75 engineer fee

ExhaustedPigeon — Fri, 26 Apr 2024 02:46:23 GMT

Sorry if this has been asked multiple times previously.

I had a fault on my broadband, talktalk engineer attended.

He found no issue with set up in my home, but found internet was running much lower than expected. He replaced router with a new one, but still had problems with slow connection.

The talktalk engineer then phoned in to request BT OpenReach check exchange to see if there was issue there.

BT engineer came to my home because information passed to him was unclear.

He checked equipment within my home and everything was working this time.

Checking my bank balance earlier today I noticed that I have been charged £75 for engineer visit, but have had no notification from talktalk that I was being charged.

Obviously I was aware of the charge as a possibility, but as there was a fault somewhere outwith my home, I was not expecting to be charged.

Is there any possibility of this charge being repealed and refunded, or am I just going to have to take this one on the chin.

Any advice or help welcomed.

Thanks

Re: Refund of £75 engineer fee

Divsec — Fri, 26 Apr 2024 07:50:46 GMT

Hi @ExhaustedPigeon your post has been escalated and you should hear soon optimistic.

Re: Refund of £75 engineer fee

ExhaustedPigeon — Fri, 26 Apr 2024 07:58:17 GMT

Thank you

Appreciate it

Re: Refund of £75 engineer fee

Arne-TalkTalk — Tue, 30 Apr 2024 08:55:59 GMT

Hi ExhaustedPigeon.

I can see that a credit has already been applied to your account, You can log into My Account and request a refund.

Regards

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Refund of £75 engineer fee

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Re: Refund of £75 engineer fee