topic My bill today in Billing

My bill today

Marilyn29 — Thu, 02 May 2024 15:45:25 GMT

Why has my bill gone up today to £36?
Last month it was £28

ive just renewed my contract with you for another 2 years at £28/ month

Re: My bill today

Gliwmaeden2 — Thu, 02 May 2024 17:05:38 GMT

Check all the details in My Account, @Marilyn29.

If you renewed just after the bill was made up, any difference will apply from when you renewed and refunded on the next bill.

Once made up, the current bill can't be altered but overpayment will be reflected in the next one.

Did you receive new contract details by email?

If you renewed online, you may automatically have Supersafe which is now @£6.00. Check all other boosts and also whether your account reflects the new contract at all.

Does it show the new end date?

If not, the renewal hasn't been correctly processed.

Staff reply during the day Monday to Friday.

Re: My bill today

Arne-TalkTalk — Wed, 08 May 2024 13:05:11 GMT

Hi Marilyn29

You renewed 1 day after the bill was produced, so any overcharge will show on your next bill produced on the 01/06/24

Regards.