topic Re: Why request to pay bill by Card? in Billing

Why request to pay bill by Card?

Billx — Thu, 02 May 2024 18:01:40 GMT

Why is there an invitation to pay the current month's bill, by card payment, when the account is already nicely set up, so that TalkTalk collects the amount via direct debit? Am I invited to pay for it twice?

Not a big issue, but annoying.

Bill

Re: Why request to pay bill by Card?

fr8ys — Thu, 02 May 2024 19:33:40 GMT

It's there for everyone. Part of the Bill site.

Probably so you can make part payments during the month if you wish.

I wouldn't do it once the bill has been processed as you may find it's still taken automatically.

I have a similar screen on my credit card account to make a payment. It didn't help as they still took a DD payment on the due date.

Re: Why request to pay bill by Card?

Billx — Thu, 02 May 2024 19:51:14 GMT

So you do see my problem? Perhaps they can rearrange the Bill site a bit.

Re: Why request to pay bill by Card?

ferguson — Thu, 02 May 2024 20:00:30 GMT

If you have a DD payment set up just ignore it, it's fairly standard to see that sort of thing.

Re: Why request to pay bill by Card?

fr8ys — Thu, 02 May 2024 20:04:01 GMT

No problem at all. If you have DD set up you ignore it, if not then you pay by card.