topic Renewed contract in Billing

Renewed contract

GS1057 — Thu, 02 May 2024 19:42:47 GMT

I pay £35 per month for fibre 65 , contract expires May 16th.
Had an offer to renew my broadband (fibre65 )contract at a cheaper price expire on me , as I was on holiday . Went on talktalk today ,another offer was there not as good as expired offer ,but thought it was ok so I took it. I had a message saying .” Thank you for renewing your contract. We’re over the moon you chose to stay with us”. I took screen shots .However no email from talktalk to confirm this ,and my account says nothing . Renew my contract for £35.99 per month is now the only option available .
Have I renewed my contract with decent offer OR not ??

Re: Renewed contract

Gliwmaeden2 — Thu, 02 May 2024 20:16:44 GMT

Moving this to the billing section for you, @GS1057.

Hang on to those screenshots!

Staff reply during the day, Monday to Friday.

Re: Renewed contract

GS1057 — Fri, 03 May 2024 19:09:33 GMT

So , 24+ hours later and still no confirmation email from talktalk about the renewal package that I accepted . Probably ignoring it , to put me on their dearer contract when mine runs out .😡

Re: Renewed contract

Gliwmaeden2 — Fri, 03 May 2024 22:38:28 GMT

@GS1057, you'll be quicker resolving this by phone / Chat over the weekend.

Staff are not back on the forum before Tuesday because of the Bank Holiday weekend.

Phone / Chat should be open from 9am Saturday.

03451 720088

Re: Renewed contract

GS1057 — Mon, 06 May 2024 13:50:47 GMT

Thanks , sorted .