topic Charges on bill in Billing

Charges on bill

chenmorris50 — Sun, 05 May 2024 14:24:38 GMT

Hi,
My contract ends this month. There was an email notifying me I don't have to do anything if I'm happy to keep the old contract, from what I understand is £23.95* per month.
I just received an email notifying me the new bill will be £37.78, it is £23.95+Boost £13.83. But I paid £28.95 per month for my previous contract.

How would I be happy to know that I have to pay extra £8.83 per month???

Re: Charges on bill

Gliwmaeden2 — Sun, 05 May 2024 15:45:51 GMT

Full charge for the boost is £16.00, so, if it was previously reduced, you may find that with the end of your contract pending, there's a part month adjustment as the boost discount will also end.

Plus you may have been affected by the April 2024 price hike in line with CPI plus 3.7%....

Use Chat or phone to negotiate a better deal if you wish to renew your contract, @chenmorris50.

Re: Charges on bill

Arne-TalkTalk — Tue, 07 May 2024 09:06:03 GMT

Hi chenmorris50

The discount on your boost has expired, call the loyalty team on 03451720088 They will be able to help with this.

Sorry for any inconvenience caused