topic Re: I paid my bill through direct debit and now i have been told that payment didnt go through, in Billing

I paid my bill through direct debit and now i have been told that payment didnt go through,

Customer1648 — Sat, 04 May 2024 17:14:07 GMT

So I have just received an email saying that my payment that I had already made, And checked it was clear on my account is now telling me that I still need to pay my bill! This is absolutely unacceptable.

Re: I paid my bill through direct debit and now i have been told that payment didnt go through,

Gliwmaeden2 — Sat, 04 May 2024 18:11:11 GMT

Staff will respond after the Bank Holiday, @Customer1648.

If you try Chat, they should be able to help before then. Phone support won't be available for this on Sunday.

Check opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: I paid my bill through direct debit and now i have been told that payment didnt go through,

Arne-TalkTalk — Wed, 08 May 2024 11:42:19 GMT

Can you check your direct debit details are correct in My Account.