contract renewal

docsmith — Tue, 30 Apr 2024 10:22:46 GMT

Hello, 2 years ago, at my contract renewal, I encountered much difficulty, when I clicked the renew button all I got was a message saying unable to comply. It transpired the reason was said to be 'inactive orders on your account after much protracted hassle the problem was finally solved. Great! Now, 2 years later, the exact same problem has resurfaced ie inactive orders on your account! Amazing! All this was supposed to have been sorted. I can't renew, I've telephoned, I've been told the inactive orders will be removed, wait at least 5 days etc etc etc Exactly what I was told last time, although it took far longer than 5 days. I have never ordered anything from talk talk, NEVER! so how can I have 'inactive orders'. Plus I have a very acceptable offer awaiting me, just needs processed, I'm happy with it - I am in my 70's with chronic poor health, all this is so-ooooo upsetting, I've been with talk talk about 20 years, fine way to treat a loyal customer!!!

Re: contract renewal

Gliwmaeden2 — Tue, 30 Apr 2024 10:40:14 GMT

It's usually more straightforward if you just phone 03451 720088 or use Chat to speak to the Loyalty team, @docsmith, as glitches in the system would show up there and then.

Staff will respond on the forum during the day, Monday to Friday.

I will move this to the billing section for you.

Re: contract renewal

Arne-TalkTalk — Wed, 08 May 2024 13:14:24 GMT

Did you get through to us to renew?

topic Re: contract renewal in Billing

contract renewal

Re: contract renewal

Re: contract renewal