topic Re: Auto Comp in Billing

Auto Comp

dencole01 — Wed, 08 May 2024 20:08:01 GMT

Hi.

Back in the beginning of April my internet went down for 2 weeks. When the issue was resolved I asked about compensation, seeing I had no internet for 2 weeks. Like many other customers I was fobbed off with the Auto Comp garbage. Its now gone passed the 30 days they recommend to wait for and I have not heard a thing about being compensated, either by email or txt message. Please sort this out.

Re: Auto Comp

Gliwmaeden2 — Wed, 08 May 2024 22:20:42 GMT

So separate from the issue in March, @dencole01?

Other incident, for reference:

https://community.talktalk.co.uk/t5/Billing/Auto-Compensation/td-p/3039247

No subsequent incident mentioned on the forum.

Previous problem covered was in March:

https://community.talktalk.co.uk/t5/Fibre/Router-flashing-orange-light/td-p/3029780#M389396

Re: Auto Comp

Arne-TalkTalk — Thu, 09 May 2024 10:20:24 GMT

@dencole01 What where the dates of this fault in April? There is no fault ticket raised, and also no line tests. There has to be fault ticket raised for auto compensation.

Re: Auto Comp

dencole01 — Fri, 10 May 2024 05:31:19 GMT

Hi. Sorry.

Yes it's to do with compensation for the issue in march 2024. Where I had no service for 2 weeks due to a faulty Router.

Re: Auto Comp

Gliwmaeden2 — Fri, 10 May 2024 09:10:56 GMT

@dencole01, @Arne-TalkTalk replied on your previous topic about this which I included in my reply above.

That fault was recorded as lasting a week.

Re: Auto Comp

dencole01 — Fri, 10 May 2024 14:48:56 GMT

Hi Gliwmaeden2

You may have it on your records for being down for one week but I was without internet for 2 weeks. Either way i was still not contacted by your so called "Auto Compensation department".

Regards

Re: Auto Comp

Gliwmaeden2 — Fri, 10 May 2024 20:16:23 GMT

Nothing to do with my records, @dencole01, but with Arne's reply on your previous thread, which you then did not respond to.

And it's not "my" "so-called Auto-Compensation department."

I am a customer like yourself. Just drawing your attention to previous staff statements.

Re: Auto Comp

dencole01 — Sat, 11 May 2024 12:31:43 GMT

Hi Gliwmaeden2

I'm new to having to use chat to communicate issues. I did not purposfully not reply to Arne's post. I think I saw you name and automatically replied to you... I think that's what happened.

Sorry for stating the incorrect name of the department or what ever you call it, I'm sure they know who/what i mean. I don't have much time to be on here, so I write whatever is convenient for me (without looking back at previous chats) at the time of writing.

Thanks for pointing me in the right direction though. I now realise that its Arne that I should have replied back to.