topic Re: Final bill production in Billing

Final bill production

talkashtalk — Fri, 10 May 2024 11:13:06 GMT

I left talk talk 2 weeks ago.

My over payment of line rental was credited within a week but I haven't had the final bill with the early termination fee on.

How long after leaving should this be produced please?

I assumed it would have been done by now, so am I right in thinking that's it's just on the next bill cycle?

Thanks

Gliwmaeden2 — Fri, 10 May 2024 11:23:14 GMT

Expect the billing cycle to roll on until you receive one for £0.00, @talkashtalk.

Only then is it OK to stop the Direct Debit etc.

Keep a record of posting back any equipment they require.

Arne-TalkTalk — Fri, 10 May 2024 12:21:55 GMT

Hi talkashtalk

The account shows that the final bill will be generated on the 1st June.

Regards

talkashtalk — Fri, 10 May 2024 13:56:34 GMT

Thanks both👍

I wish live chat were able to give me that info when I asked them because they had no clue🤦‍♂️.

They didn't even fobbing me off with just saying the next Bill date.

I haven't had any equipment return requests yet....are they normally sent with the final bill?

Gliwmaeden2 — Fri, 10 May 2024 20:06:04 GMT

Let's wait for Arne to reply, after the weekend now, @talkashtalk.

If they want it back, they usually mention 42 days from the date of the email.

Arne-TalkTalk — Tue, 14 May 2024 10:35:53 GMT

Hi talkashtalk

I will request a returns bag will be issued in the next few days

Regards